The world has lived and is currently experiencing an unprecedented situation. The safety and health of our customers and teams is and will continue to be our priority. At Blacksheep, we have, as soon as the containment was announced, closed the doors of our agencies, repatriated our customers for hire and postponed all planned road-trips. The world and its certainties are turned upside down, and with the necessary hindsight to deal with the situation, we adapt.
We are maintaining the flexibility of our rental policy! For all bookings until December 31, 2021, you are free to cancel for free for no particular reason, up until 48 hours before the start of your rental. You will receive a rental credit valid for 18 months from the date of issuance, of an amount equal to the down payment you made, to allow you to postpone your road trip to the dates of your choice. This credit can be used in the agency of your choice, depending on availability. The cancellation request must be sent at least 48 hours before the start of the rental, by email to email@example.com. You will not be eligible for a refund if at the end of the 18 months you have not agreed on new rental dates.
In the current context, we have strengthened our cleaning process in the vans. The deep cleaning and disinfection of the vans is carried out using fungicides and virucid products, and all barrier gestures are obviously scrupulously respected during departures and returns. The teams in charge of the vehicles preparation are equipped with adequate protections (masks, gloves) when cleaning the vans. A clear cleaning procedure has been put in place at all contact points. The inside of the vans is cleaned and disinfected with a fungicide aerosol bomb to prevent the slightest possibility of the virus. Once the van is disinfected, no one accesses it until the customer leaves with it.
Departures and returns are operated with full respect for the barrier gestures. Hydroalcoholic gel is available in each agency. Our teams are equipped with masks and gloves, and we ask all our customers to do the same for departures and returns, as much as possible. Only one client is authorized in an agency to do the departure procedures. Plexiglass protections are installed in all agencies equipped with counters. These counters are disinfected before and after each departure and return. Only one customer may be present to carry out the check in of the vehicle, which is done on disinfected smartphones. He/she alone can get into the vehicle to take control of the vehicle. Teammate Blacksheep assists him by respecting the safety distances. For returns, the contact points (handles and control station of the vehicle) are disinfected before making the check out of the vehicle.
Hydroalcoholic gel will be available from each agency. Kitchen boxes will no longer be automatically put into the van, so you can bring your own equipment if you wish. However, they are always available free for you to take and use.
Traveling outside of France will be difficult to anticipate in the upcoming months. Therefore, we invite you to travel and rediscover destinations around your own home. Let's not forget that France is full of beautiful regions to discover and has a considerable heritage! Take advantage of this free time to prepare your next adventure in the mountains or by the sea to the sound of seagulls aboard our vans! Away from the crowds, in the beauty of nature.
We are deeply convinced that adventure starts at the end of your driveway, or your street. It starts when you get out of your comfort zone, when you are in uncharted territory. It is also sometimes made of difficult moments, which is when unity is key. This is what we are living today. But it also makes us grow, makes us richer and allows us to see things differently. We are convinced that it is time to rethink the way we live, travel, and consume. Let us try to regain some of the humility we all have to show in the face of Nature. We hope that your adventure aboard our vans will allow you to discover this way of living more simply, and to appreciate what ultimately really matters.
Edouard and Sylvain, founders of Blacksheep